Events

Time: 9:00 a.m. – 1:00 p.m. ET
Date: March 24 – 25, 2026
Pricing: $429

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Agenda

Topics Covered Day 1:

• Defining Excellence: Understand what it truly means to lead an exceptional branch.
• Building Your Branch’s Reputation: Learn how your leadership shapes the public perception of your branch.
• Fostering Professional Maturity: Gain skills to train and guide your team towards a culture of professionalism.
• Setting Clear Standards: Discover effective ways to establish behavioral and performance expectations.
• Building Teamwork: Foster a collaborative and supportive workplace environment.

Topics Covered Day 2:

• One-on-One Coaching: Learn how to conduct impactful individual coaching sessions.
• Navigating Difficult Conversations: Develop the confidence to address challenging performance or behavior issues.
• Empowering and Motivating Your Team: Explore strategies to inspire and uplift your staff.
• Resolving Branch Pain Points: Identify and address key challenges impacting your branch’s success.
• Measuring Success: Identify key metrics to track your branch’s performance.
• Equipping You with Resources: Leave with a toolkit of resources to support your branch management journey.

Speaker

Vicki Kraai
CEO
InterAction Training

Bio
Vicki Kraai is CEO of InterAction Training. A company passionate about professional development training and education. Vicki’s 25+ years of financial services experience started at the family bank in rural Nebraska, serving as a teller and eventually becoming CEO. Her many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program. She has a passion for developing people for success in the financial services industry. Attendee’s value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements. Interaction-training.com

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